1 ) Right of withdrawal : in accordance with art . 5 DL 185/1999 , if the customer is a consumer ( ie a person who buys goods for purposes not related to his profession) , is entitled to terminate the purchase contract for any reason, without explanation and without any penalty .
2 ) 14 days : to exercise this right, the customer must send Maison Esthetique S.r.l a notice to that effect within 14 working days from the date of receipt of goods. Such notice shall be sent by registered letter with acknowledgment of receipt, addressed to:
Maison Esthetique S.r.l.
Piazzale Vittorio Veneto 15
37012 bussolengo Verona
or by telegram or fax or email sent within the said period of 14 days. Once such notice of withdrawal, the Customer Service will quickly inform the customer instructions on how to return the goods that must take place within the next 48 hours.
For hygiene reasons, the products sold in dropper bottles or bulk must be returned intact and unopened with their seal of guarantee intact.
3) Conditions: the right of withdrawal is subject to the following conditions:
The law applies to product purchased in its entirety; it can be exercised only on the withdrawal of the product purchased;
The products must be returned intact and in original packaging, complete in all its parts (including packaging and any documentation and accessories: manuals, etc …);
to limit damage to the original package, we recommend, when possible, to put in a second box;
It should be avoided in all cases the attachment of labels or tape directly on the packaging of the product;
according to law, the shipping costs for return of the asset are charged to the customer;
The shipment, until the certificate of receipt in our warehouse is under the responsibility of the customer;
if the goods are damaged during transport, Maison Esthetique srl will inform the customer (within 5 days of receipt of goods in their stores), to enable him to file a timely complaint against the carrier of his choice and to obtain reimbursement of the value of the property (if insured);
in this case the product will be made available to the customer for its return, while canceling the request for withdrawal;
Maison Esthetique srl not responsible in any way for damage or theft / loss of goods returned by uninsured shipments;
on his arrival in stock, the product will be examined to assess any damages not caused by transport.
Maison Esthetique srl will reimburse the customer the full amount paid by bank transfer within 14 days of return of goods. The Buyer shall promptly provide to the bank on which to obtain reimbursement (Cod. ABI – CAB – Current Account of the invoice).
4 ) The right of withdrawal is lost for lack of the essential integrity of the property (the packaging and / or its contents) , in cases where Maison Esthetique srl finds:
the lack of external and / or internal packaging ;
the absence of integral elements of the product ;
the product is damaged for causes other than its transport .
In case of forfeiture of the right of withdrawal , Maison Esthetique srl It will return to sender the property purchased by charging the same shipping costs .